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Withdraw from a contract

You can withdraw from the purchase of a credit pack within 14 days, without giving any reason. We then remove the pack's unused credits from your account and refund their share of the price within 14 days, using the payment method of the purchase.

Fill in the statement below, then confirm it. We immediately email you an acknowledgment of receipt, with its content, date and time.

Contract concerned

Describe the contract: for example, Starter pack bought on 3 November 2026, invoice SUB-2026-0042, and the account's email address.

Have an account? Log in to choose the purchase from the list.